FRAIKIN Group’s Edward Breedveld on Driving Digital Transformation in Fleet Management

In this episode of Chief Digital Heroes, Matthew speaks with Edward Breedveld, Chief Digital Officer at FRAIKIN Group, shares his expertise on digital transformation in fleet management. Edward discusses how Fraikin is leveraging predictive maintenance through telematics and AI to reduce vehicle downtime and improve operational efficiency. 

 

He also explores the lasting impact of COVID-19 on customer expectations, emphasizing the need for seamless digital services. Lastly, Edward dives into the future of decarbonization in fleet management, highlighting the role of AI and data in helping companies transition to electric and hydrogen-powered vehicles. 

 

Topics discussed:

• How predictive maintenance through telematics and AI helps reduce vehicle downtime and improve overall fleet efficiency.
• How Fraikin is undergoing digital transformation by unifying platforms across countries for a seamless customer experience.
• The pandemic forced companies to rapidly adopt online services, creating lasting changes in customer expectations for digital convenience and accessibility.
• The importance of equipping fleets with telematics systems to gather data for predictive maintenance and optimize operations.
• The transition to electric and hydrogen-powered vehicles as a key aspect of future sustainability in fleet management.
• How AI and data are transforming fleet management, from driver safety to predictive maintenance and fleet electrification.
• The challenge of integrating older systems with modern digital platforms in Fraikin’s digital transformation, requiring innovative solutions.
• The importance of involving employees and customers in the digital transformation process to ensure adoption and long-term success.
• That digital transformation should focus on solving customer problems and improving their experience, not just implementing new technology.